Terms and Conditions

Standard Return Policy

Returning a brand new item, in its original packaging is easy!
Write your order number on a piece of paper, place inside the box and mail it back to us or bring the original receipts slips to:
200 Imperial Court, #01-02,
Upper Thomson Road.
Singapore 574424
Tel: 6251 3268.

Note: Refunds will be in the form of store credit, unless otherwise noted.



We will accept any New and Unused product for Refund or Store Credit within 7 days from purchase. We reserve the right to charge a restocking fee of 10% on returned merchandise that requires additional labor to process. Original shipping cost will not be refunded. 


We also understand that life happens. In the case where you are not within the 7 Days time frame, please give us the opportunity to provide a solution specifically for you. Call 6251 3268, email, or Live Chat with us and we will take care of your needs.


Damaged Package Claims

If you have received your order, and your package was damaged during courier, please contact us immediately (within 24 hours of receipt of your package). Customers with damaged packages can file a claim directly with us. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request that the damaged product(s) be shipped back to us for verification. Chee Seng Tong Traditional Medical Hall may also require that photos be taken of damaged packages for inspection purposes. Photos of damaged goods will help us expedite the process and provide a better resolution.


Lost Package Claims

If you have not received your order, and feel your package may be lost, please contact us. All packages shipped by Chee Seng Tong Traditional Medical Hall are insured for 100% of the package's value. If your package is in fact lost, we will either replace the package, credit your account for the full amount, or offer you a refund for the full amount of the order.

  • If your package was not delivered within the timeframes listed above, please Call Us On 6251 3268
  • Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.
  • Please do not open a PayPal claim against the order, as this will further delay the process. 

NOTE
: Chee Seng Tong Traditional Medical Hall is not responsible for return shipping, nor any fees associated with return shipping. If an item is found to be damaged in transit, defective out of the box, or incorrectly shipped, please contact us and shipping instructions will be given.


Please note:
 We reserve the right to refuse any merchandise that is found to be free of defects.