Email Address

cheesengtongtcm.gmail.com

Phone Number

6251 3268

Our Location

Find Us Here

FAQ

FAQ

IMPORTANT NOTE: An order containing in-stock items and pre-ordered items will not ship until ALL ITEMS of that order are in stock and available. To receive your in-stock items sooner, consider removing the pre-ordered item from your cart and placing a separate order for it. 

Back-Orders

A “pre-order” is a newly announced product that has not been made commercially available yet. When a customer places a “pre-order,” they are reserving the item for when it becomes in stock and shippable at a later date; when available, an ETA (estimated time of arrival) date will display near the Pre Order icon on the product page. All pre-orders must be pre-paid in full to reserve the product.

“预购”是尚未上市的新产品。当客户下“预购单”时,他们是在保留该商品,以备日后有货并可发货时使用;如果可用,ETA(预计到达时间)日期将显示在产品页面上的预购图标附近。所有预购必须全额预付以保留产品。
A “back order” is a previously available item that is temporarily out of stock. When a customer places a “back order,” they are reserving the item for when it becomes in stock and shippable at a later date; when available, an ETA (estimated time of arrival) date will display near the Back Order icon on the product page. All Back-Orders must be pre-paid in full to reserve the product.

IMPORTANT NOTE: An order containing in-stock items and back-ordered items will not ship until ALL ITEMS of that order are in stock and available. To receive your in-stock items sooner, consider removing the back ordered item from your cart and placing a separate order for it